Shipping Information

Shipping Policy

Shipments; Delivery; Title and Risk of Loss.

1. We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges unless otherwise specified in the order confirmation.
2. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Damage due to Freight or Shipping.

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within forty-eight (48) hours after delivery. Please email our Customer Service Department at: [email protected]. When you contact us, please provide detailed information for any product damaged during shipping within that time. Please include your order number and a full description of the damages to the product.

Discreet delivery:

With Zamnesia, you don't have to worry. Only you will know what your parcel contains. All our packaging is completely discreet and will look like the ones in the picture below. The outside of the package simply displays your address, our (return) address, and the necessary postage information. Of course, we will not use Zamnesia as the sender's name. Read more about our discreet shipping.

How to place an order at Zamnesia

Step 1: Go to the product page of the item you wish to order. If applicable, select the desired variety, and choose the quantity to be added to your shopping cart.

Step 2: Click the “Add to cart” button. In the pop-up that comes up, you can change the chosen variety and quantity if necessary. Click the “continue shopping” button if you want to continue browsing. If you’re ready to order, click the “checkout” button.

Step 3: On the Shopping Cart page, you can verify if your cart contains the correct products in the correct quantities. It’s also possible to change the quantity and/or remove items from your cart. If you have a voucher code, it can also be added at this point in the “voucher code” field. Click “continue shopping” if you want to go back to the webshop to add more items to your cart. Click “checkout” to continue with the ordering process.

Step 4: Log in to your Zamnesia account. If you don’t have one yet, you can create one here.

Step 5: Choose a delivery and billing address.

Step 6: Choose your payment method.

Step 7: A final summary of the order will be shown. You can check your delivery and billing address, delivery method, and payment method here. If everything is correct, click “confirm” to place your order. If you chose to use a direct payment method (e.g. credit card), you will be redirected to the payment page. If you chose an indirect payment method, the instructions for this payment method will be displayed on the next page. You’ll also receive an email with these instructions. In either case, you’ll receive a separate order confirmation email as well.