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Common Faq`s

At Zamnesia, you can pay for your online purchases using a wide variety of different payment methods, including payment via Credit Card, iDEAL, Bank Transfer, Direct E-banking, Cash by Mail and Bank Contact.


For more information about these payment methods, check our FAQ pages or the Payment Methods page.

To pay for your order by bank transfer, please use the information below:

     payment

This information will be sent to your e-mail address once you've placed your order on our website. Be sure to include your ordernumber to ensure swift processing.

The banks usually take a day or so to process these payments. You will receive a notification e-mail from us once payment has been received and processed.

To pay for your order via Cash by Mail, you can send us cash in a thick envelope without a clear window.  For safety reasons and to avoid risk, make sure you DO NOT include any coins. Overpayment will be compensated by change if possible or otherwise. We advise you to surround the money with cardboard to ensure it cannot be seen through the envelope.

Please note we only accept cash in € Euros, $ US Dollars or £ Pound Sterling.

You can send the envelope, correctly stamped or franked, to the following address:


    

Also don't forget to include your name and order number. Envelopes sent from countries in Europe usually arrive within 5 or 6 working days, but paying for your order this way remains at your own risk.

If you are worried about the possibility of losing your money in the post, we recommend to send your payment to us via recorded delivery. Please read the terms and conditions of the postal company before sending by recorded delivery, as not all companies will compensate if money is lost in the mail.

Zamnesia does not accept payment drawn directly from a PayPal account. Sadly Paypal doesn't wish to supply its payment method to our business due to the line of products we carry and their policy regarding those. 

For the reason stated above, we kindly ask you to choose an alternative payment method. At Zamnesia, you can pay for your online purchases using a wide variety of different payment methods, including payment via Credit Card, iDEAL, Bank Transfer, Direct E-banking, Cash by Mail and Bank Contact.

For more information about these payment methods, check our FAQ pages or the Payment Methods page.

Once your order leaves our warehouse, you will receive a tracking number which will provide a more exact delivery date.

For more information about Shipping fees and expected duration, please refer to our Shipping page.

If you are not sure when to expect your parcel, or if you have not received your parcel within its expected delivery time, please contact us and we’ll look into it. You can contact our Customer Service via our contact form.

Parcels that are shipped with our Track and Trace service, tend to arrive within 5 working days. Once your order leaves our warehouse, you will receive a tracking number which will provide a more exact delivery date.

For more information about Shipping fees and expected duration, please refer to our Shipping page.

All shipping times are approximations and cannot be guaranteed. Note that these may increase during holidays.

Parcels that are shipped with our Track and Trace service, tend to arrive within 5 working days. Once your order leaves our warehouse, you will receive a tracking number which will provide a more exact delivery date.

Please note that the Saturday and Sunday are not considered working days. 

To help work out what day your delivery is expected, please count the day of sending as day 0.

If you have not yet received your order, and 5 working days have passed, please contact our online customer service team by using the form on our Contact Page.

Occasionally some parcels may be subjected to some unexpected delay in the post. We will ask you to confirm that the parcel has been sent to the correct home address and when enough time has passed to cause concern about its whereabouts, we will file an investigation to locate its current position. 

Please note though that once a parcel leaves our warehouse, liability is transfered to the customer. Should a parcel be stopped by customs for example, we simply cannot be held responsible.

Certainly, as you've previously received a parcel from us simply log into your account and go to Order HistoryOnce there locate the order that you wish to repeat and press the "Reorder" button under it, it will then take you straight to the payment page. You can still add more items if you wish by visiting the relevant pages.

You can safely amend your order with us until payment has been received.
To do so, simply contact our online customer service team by using the form on our 
Contact Page. We're happy to help.

As we aim to ship all orders within 24 hours after payment has been received, it is likely impossible to alter your order as it may have been packed and shipped by the time we receive your message.

If you are adement to change your order after payment has been received, please contact us via telephone to ensure that we receive your message on time.

If you would like to cancel an order, please contact our online customer service team by using the form on our Contact PageBe sure to include your name and order number to ensure swift processing.

Should you wish to select an alternative payment method, we can simply amend your order to the prefered payment method.

For payments via Credit Card, iDEAL, Direct E-banking and PaySafeCard, please place your order again. Our payment providers will instantly process your payment.

We ship to all countries within the EU. Outside of the EU, we currently only ship to Norway and Switzerland. Due to the nature of our products and the legislation involved, there may be products that cannot be shipped to your country.

All products on our website are legal in The Netherlands. However, we cannot provide any information on the legal status of a product in any other country. These can change on a daily basis and we simply cannot keep up to date with these for every single country. We advise you to find out about your local laws, import and custom regulations before placing an order.

As per stated in our Terms & Conditions, liability is transferred to the customers/recipient once an order leaves our warehouse. Should your parcel be stopped by customs because of its contents, then we simply cannot be held liable.

It's best to do some research before ordering with us, to prevent disappointment.

For questions about an order or for more information about our products.

Send a message

 

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