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Customer Service - Contact us

Common Faq`s

To pay for your order by bank transfer, please use the information below:


     payment

This information will also be sent to your e-mail address once you've placed your order on our website. Be sure to include your ordernumber to ensure swift processing.

The banks usually take around 2 working days to process these payments. You will receive a notification e-mail from us once payment has been received and processed.

To pay for your order via cash by mail, you can send us cash in a thick envelope without a clear window. For safety reasons and to avoid risk, make sure you DO NOT include any coins. Overpayment will be compensated by giving you a voucher for your next purchase in the amount you paid to much. We advise you to surround the money with cardboard to ensure it cannot be seen through the envelope.


Please note we only accept cash in € Euros and £ Pound Sterling.
You can send the envelope, correctly stamped or franked, to the following address:


Also don't forget to include your name and order number. Envelopes sent from countries in Europe usually arrive within 5 or 6 working days, but paying for your order this way remains at your own risk.


If you are worried about the possibility of losing your money in the post, we recommend to send your payment to us via recorded delivery. Please read the terms and conditions of the postal company before sending by recorded delivery, as not all companies will compensate if money is lost in the mail.

Zamnesia does not accept payment drawn directly from a PayPal account. Sadly Paypal doesn't wish to supply its payment method to our business due to the line of products we carry and their policy regarding those. 

For the reason stated above, we kindly ask you to choose an alternative payment method. At Zamnesia, you can pay for your online purchases using a wide variety of different payment methods, including payment via Credit Card, iDEAL, Bank Transfer, Direct E-banking, Cash by Mail and Bank Contact.

For more information about these payment methods, check our FAQ pages or the Payment Methods page.

Once you receive the message that your order has been shipped out you will receive more information on how to track your parcel.

For more information about Shipping fees and expected duration, please refer to our Shipping page.

If you are not sure when to expect your parcel, or if you have not received your parcel within its expected delivery time, please contact us and we’ll look into it. You can contact our Customer Service via our contact form.

More information about shipping times can be found on the Shipping Information page:

Shipping information

For more information about expected delivery times, please refer to our Shipping page

Please note that the Saturday and Sunday are not considered working days. To help work out what day your delivery is expected, please count the day of sending as day 0. 

Once your order leaves our warehouse, you will receive a tracking number which will provide a more exact delivery date. If you have not yet received your order after the estimated shipping time has passed, please contact our online customer service team by using the form at the bottom of this page. Occasionally some parcels may be subjected to some unexpected delay in the post. We will ask you to confirm that the parcel has been sent to the correct home address and when enough time has passed to cause concern about its whereabouts, we will file an investigation to locate its current position.

Please note though that once a parcel leaves our warehouse, liability is transferred to the customer. Should a parcel be stopped by customs for example, we cannot be held responsible.

Certainly, simply log into your account and go to Order History. Once there locate the order that you wish to repeat and press the "Reorder" button under it, it will then take you straight to the payment page. You can still add more items if you wish by visiting the relevant pages.

You can safely amend your order with us until payment has been received.
To do so, simply contact our online customer service team by using the form on our 
Contact Page. We're happy to help.

As we aim to ship all orders within 24 hours after payment has been received, it is likely impossible to alter your order as it may have been packed and shipped by the time we receive your message.

If you are adement to change your order after payment has been received, please contact us via telephone to ensure that we receive your message on time.

If you would like to cancel an order, please contact our online customer service team by using the form at the bottom of this pageBe sure to include your name and order number to ensure swift processing.

Should you wish to select an alternative payment method, we can simply amend your order to the prefered payment method.

For payments via Credit Card, iDEAL, Direct E-banking and PaySafeCard, please place your order again. Our payment providers will instantly process your payment.

The banks usually take a (working) day or so to process these payments. You will receive a notification e-mail from us once the payment has been received and processed.

It may take a few days before your parcel arrives with the carrier in your country. Until that time your tracking number may show as invalid. Whilst this is the case, we would suggest to keep checking back online for updates.

http://www.trackyourparcel.eu/

It's quite normal that you can't track your parcel in the first couple of working days. Once the delivery courier scans your parcel the tracking will be updated.

We provide manuals for all kits we offer. Whether it's magic mushroom grow kits or truffle grow kits.

Here you can find all of the manuals we have available:

 

 Supa Gro   Zamnesia Grow Kit    Fresh Mushrooms 
Supa Gro              Zamnesia Grow Kit               Fresh Mushrooms
 Truffle Grow Kit    Outdoor Grow Kit Azurescens    
Truffle Cultivation   Outdoor Kit    

We only process payments and ship out orders when the banks are open, not on weekends or public holidays. Payments made over weekends or on public holidays will be processed the next working day.

For questions about an order or for more information about our products.

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